1. Monthly print newsletters will be more valuable.

I know, you’re probably thinking print newsletters have gone the way of the dinosaur, and that email, Facebook, etc. are “da bomb!” But the fact is people are starting to demand a more personal relationship with their businesses. All you have to do is look at the Occupy Wall Street movement to sense how people now see a big gap between the products they buy and the companies who provide them. (Also, for more on this, watch the second video here on Dr. Loop’s blog.)

What about email newsletters you ask? You should be sending those too, at least 2 per month. But does it mean more to you to receive a birthday card by snail mail or an e-card? Sending a print newsletter with a real postage stamp is still a very effective way to communicate with current patients and get more referrals.

2. Videos will be more effective on your website.

Video has been around for a number of years on the internet, but it really hasn’t become the norm yet. However I think in 2012 that will start to shift. A few reasons for this are: almost everyone has some type of broadband internet access now, Youtube is more popular than ever, and sites like Facebook are using more video. At the least you should test a video of yourself on the landing page of our website to see if it increases conversions. Using tools like Google website Optimizer will let you easily figure out if videos are more or less effective for your site.

3. Neuropathy, Decompression and other niche specific newspaper ads will continue to get high returns.

Like the print newsletters mentioned above, you may have bought into the lie that newspapers are now extinct. However, in most markets, this is not the case. Many of my clients got their best returns ever on newspaper ads in 2011, especially when using neuropathy and decompression ads. I know there are plenty of other people out there telling you how a jillion internet things will bring in hundreds of patients. And some of it will bring in patients. But don’t neglect the trusted source of patients like the newspaper. The key is using very good copywriting to reach specific niches that are really responsive.

4. Facebook, Google + and other Social Marketing sites will become more important in your chiropractic marketing plan.

Many chiropractors have heard of Facebook. Less have heard of Google+. Unfortunately, doctors treat these sites like everyone else, a place to post all your personal happenings. The problem is most patients aren’t interested in the fact you just “checked in” at the local burger barn. Sure, some personal interaction is necessary to maintain a following. But, you also need good copywriting and intentional posts to cause new patients to act and pick up the phone to call. Another important and often overlooked aspect of these sites is that they help with your search engine rankings. Having Facebook likes and Google+’s on your website will help it come up higher in Google Search, which will translate into more new patients. Just remember, Facebook and Google+ are effective tools, but they are not the only game in town. So, don’t spend 100% of your time and money fiddling with them.

5. Developing a mobile site will become a necessity.

As my friend Terry Dean recently pointed to, more and more people are using iphones to access websites like Facebook. Look at the stats from the link below, which state that “more than 350 million active users currently access Facebook through their mobile devices “:

https://www.facebook.com/press/info.php?statistics

Also, realize that one of the most common uses for a smart phone is to check email. That means every time you send an email with a link back to your website that person is going to your website on their phone. Even though I prefer to use the internet on my PC, I have an iPhone and iPad that I use often and realize it is just more convenient to click a link now rather than wait until later when I can access the website on my home desktop.

I’ll be working hard to implement these changes in 2012. I recommend you do the same. Also, I’ll keep you updated on any new tools and strategies I’m working on next year. Happy New Year’s.

Are you getting the best prices when running your ads?

Some of my clients are saving thousands on ad prices each year. And
we’ll show you how their doing it.

Last week I interviewed special guest Carol Ann Smith on the subject of “How to Save Thousands On Your Newspaper Ads”.

Carol has years of experience working for chiropractors and saving them thousands in advertising prices. In 2010 alone she
helped bring in over 300 new patients from newspaper ads alone for one chiropractic office.

Here are just a few points we discussed:

To see the recorded video, go here:

http://ultimateadservice.com/start

Yours for greater success,
Michael Beck, D.C.

Every time you pay money for your marketing, you should include a special offer. (If you’re worried about how offers make our profession look, see my previous article here.) What’s the best offer price for your advertising?

When I wrote my Ultimate Chiropractic Ads, I placed an example offer inside all of the ads. In most cases I set the offer price in the range between $30 and $50.

But now I’m giving different advice.

Let me explain…

What I taught before was that you should raise or lower the price slightly, adjusting for the number of new patients that you would want and the quality of the patient.

In most cases, the higher the cost the better the quality of the patient is going to be. By quality I mean more open to your recommendations, easier to convert to care, and overall a better patient. For example, it’s generally thought that to have a $49 offer for an evaluation, you’re going to find a better quality patient than you would if you ran an ad for $15.

If you lower the price to $15, you would get more patients, but you’re going to also notice a lot of just freebie seekers. A general rule is $20 or less, your quality is going to drastically drop.

If it’s a specialized ad — fibromyalgia, decompression, cold laser, neuropathy — you’re going to want to do a higher price. This is because the patient is really wanting some help and they have not been able to find it anywhere else.
But even though they are more desperate for help, they’re also more cautious of offers that sound “too good to be true”. Because they’ve had such a hard time finding help, and they’ve gone to higher priced specialists, they assume a doctor who can really help is not going to be cheap.

So that’s what I used to tell the doctors using my ads. But recent data and feedback has convinced me to adjust this recommendation.

Because doctors didn’t want to get a lot of people wasting their time, and (maybe) because they already had issues with giving a discount, many chose to go with the higher price.

Now I’m not sure if it’s the recession still hanging around, or possibly just the new economy we’re in…but higher priced offers are not working well in most areas.

Lower priced offers are working extremely well though!

So what I advise now is just to take the range down to match this new economy. Use an offer between $15 and $30 now. You’re only giving up $10- $15 from the range I mentioned above, but you’ll get lots more new patients. Which would give a huge ROI after factoring in all the patients who will start care.

So the question is this:

Would you rather have a higher priced offer with little to no new patients (low ROI!)…or a slightly lower priced offer with tons of new patients (awesome ROI)?

Hopefully you’ll choose the latter.

If you’re using my ads, make this adjustment and you’ll see even better results. If you’re not using my ads, you can try the advice I give above with whatever ads you’re using. But I can’t guarantee it will help if the rest of the ad is written poorly. The offer is important, but won’t matter one bit if no one ever gets to it in the ad.

Chiropractic newspaper ads are still working great, regardless of what the naysayers are telling you. Here’s an email I recently received from a doctor…

Hi Dr. Beck,

I ran an ad as 21,500 inserts in a free paper; printing cost $515.41. Distribution for inserts cost me $376.25 = total of  $891.25 combined 15 day only offer of $35 expired 9-6-11;

Grand total= $17,490.00 collected with residual collections for multiple payment program option uncollected yet. Table now filled for next 6.5 weeks!

27 new SD patients were scheduled!” – Dr. Rich McKay

What is the most profitable condition to be marketing to right now? Which of the Ultimate Chiropractic Ads bring in the highest return on investment? What is marketing and advertising anyway?

Check out this short video where I explain the answer to these questions and more.

I was recently thumbing through Dan Kennedy’s No B.S. Direct Marketing book, looking for a quote I had seen about chiropractic newsletters. While I did find the quote, I was reminded of something even more important when it comes to marketing.

In the first section of the book, Dan lists 10 rules to follow on marketing in your business. What he said in rule #9 can be directly applied to your chiropractic marketing. Here’s what he said…

Rule #9: Results Rule, Period.

Results are what matters when it comes to measuring the success of your marketing.

While there are certain caveats to this rule (which I discuss below), let’s look at what this really means for your practice.

“Results rule, period” means it doesn’t matter what your friends, colleagues, family, front desk CA, or even your spouse thinks about your advertising. When it comes down to it your own feelings about a certain marketing piece aren’t the determining factor of it’s success.

It doesn’t matter what your newspaper representative thinks about your chiropractic ads either. You would be surprised at how many times an ad rep wants to make changes to my ads.  They’ll tell my customer “I can make that ad look much better. Let me have our art department put a better picture in there. And I think you should cut this out and we’ll put you a pretty coupon right there.”

Then I get an email from the doctor asking me if he should let them do this. I tell him “Sure, if THEY GIVE YOU THE AD PLACEMENT FOR FREE! Otherwise, tell them it’s your money and you’ll spend it on the type of marketing you want.”

I once had a front desk CA proof read an ad I was about to run in the small community newspaper. She told me “the ad wasn’t going to do well, because she wouldn’t respond to it herself.” Then I asked if she had a herniated disc like the patients the ad was geared towards. Of course her answer was no. But she still insisted the ad likely wouldn’t do well. I then told her that we could run her rewrite of the ad, if she wanted to pay for it out of her next paycheck. That ended the discussion. (This ad brought in 13 new decompression patients for an ROI of 2062%.)

So who’s vote does count?

The only vote that counts is your patient’s vote, since they are the ones giving you the money. You then total the income from their case fees, and see if it’s more than you paid to run the ad. This is your ROI and it is the determining factor if the ad was successful or not.

So what’s more important when measuring ad results, the number of new patients you get from an ad or the actual ROI?

Well, if you ask most chiropractors, they would tell you it’s the number of new patients. But the ROI is much more telling. The biggest reason is because the ROI figures in the quality of the patient, how long they stay, and how much they spend.

For example, you could get 81 new patients in for a free exam and have only 4 of them actually ever give you money. Or you could have 15 sciatica patients pay $47 for an exam, 13 of which accept a care plan, spend $2000 each and get an ROI of 2500%. Which one would you rather have?

Figuring the ROI will also factor in the “caveat” I mentioned above to Dan’s rule. Here’s what I mean…

If you are measuring purely the number of new patients you got in, you could change the above rule to “Number of New Patients Rule, Period.” But this is not true, as it doesn’t account for the unethical, hyped up, immoral, and in some cases illegal advertising that goes on.

After all, if all that matters is getting the most new patients you can get from an ad, why not “promise a cure” and tell them the first visit is free? Hey, if you’re just measuring new patients, you did great, you got 101 new people in the door! Do whatever it takes, right?

But let’s look at your ROI. After 99 of them waste your time and never pay you a dime, 1 files a lawsuit against you for unethical advertising, and the state board fines you and yanks your license to practice, I’d say your ROI is about a negative 1 million percent.

With that said, I think we should modify Dan’s rule to make it a bit more speficic. “Return on investment rules, period.”

Do you agree or disagree? Post your comments below.

Newspaper advertising is still a very good marketing tool for your practice. But there are two major problems with chiropractic newspaper advertisements.

1) The ad looks like an ad. This may sound silly, but if your ad looks like an ad (like everyone elses), it’s not going to get much attention. But if it looks like an article (advertorial), it will look different than an ad, and people will read it more often. Advertorial’s have been proven to pull in new patients faster and have a higher ROI than standard display ads.

2) Even if you run an advertorial, all the other chiropractors have the same one and run it like crazy. This quickly decreases your response and within months it’s not worth running the ad. You know the one. Everyone bought that kit a few years ago. “A Doctor’s Confession To The Town of…”

To solve this problem in my practice, I studied copywriting for years, so I could write my own copy and ads. Ads that aren’t hypey and fake.