Chiropractic Marketing | Chiropractic Advertising | Chiropractic Ads

It’s time for you to experience growth in your practice, even during the recession.

http://www.chiromarketingacademy.com

If you’ve been following my blog lately, you know that I’ve been releasing a sample of the content from the new ChiroMarketing Academy. The Academy is a membership site unlike anything else in chiropractic. Each month, you’ll have access to private lessons and training videos that teach you how to…

- Bring in more quality new patients using print and internet marketing, referrals, internal promotions, and more.
- Convert patients to care using non-forceful techniques. (It took me years of trial and error to discover these!)
- Keep patients for life with very specific high retention strategies and tactics.

I even captured a short video that gives you a sneak peek inside the membership site. You can see for yourself exactly what’s included in ChiroMarketing Academy.

Check it out now:
http://www.chiromarketingacademy.com

If you’re wondering why the membership is such a low price right now, it’s only the first 50 (only 45 remaining) members who join that will get a special charter membership worth 50% off. With over 1000 chiropractors reading this today, I can’t say how long the remaining 45 memberships will last. It could be a week or it could be less than 24 hours. Once all the charter memberships have been taken, the price will double and likely double again in 6 months (since new content is added every month.)

Either way, I advise you to at least take a look at what’s been added to ChiroMarketing Academy and see how the new strategies can help you grow your practice. There’s a 30 day guarantee on your membership, so you risk nothing by giving it a try.

Yours for a more successful practice,
Michael Beck, D.C.

P.S. As a special bonus for those who join ChiroMarketing Academy, I’ve thrown in The Renegade Marketing Letters…proven marketing letters for referrals, reactivations, and event promotions. With these easy-to-implement marketing tools, you can start seeing new patients this week and easily get back your investment in ChiroMarketing Academy immediately.

http://www.chiromarketingacademy.com

In the following 8 minute audio segment (part of an interview I did with Chris Burfield), I cover one powerful and indirect way of getting quality referrals in your practice.

The full audio interview is just one of the trainings you will receive as part of your ChiroMarketing Academy membership. The new Academy launches Tuesday April 28th. The first 50 members will get a 50% off discount for the life of their membership.

The pre-launch email list will get notified of the special website address to get the discount 24 hours before everyone else. To sign up on the notification list, visit…

http://www.chiromarketingacademy.com

These memberships will go fast. Sign up now.

(Simply click on the play button below to listen to the audio.)

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Every chiropractor agrees that referrals are the best quality new patients you can get. But what many chiropractors don’t agree on is the most effective method for getting more referrals.

Some chiropractic consultants and coaches tell you to continually “ask your patients”. In my experience, “ask your patients” really meant to forcefully push and beg them for referrals. Others will tell you Patient Appreciation Days will bring in 100+ referrals every time you do them. While P.A.D.’s are good to do once or twice a year, they can be a lot of work. (Not to mention getting 100+ new patients is just a hyped up sales pitch.)

I’ve discovered a much easier method of getting new patient referrals…chiropractic dinner workshops. If you’re not familiar with a dinner workshop, it’s basically a short talk or “lay lecture” held outside your office for your patients and their guest

Find out more by clicking here…

Patients are invited and bring a family member or friend. You give a short 20-30 minute talk about chiropractic and how you can help people with their health problems, then you make an offer to the guests in attendance to come in for an exam.

You really are just getting high quality referrals, but doing it in a different way because the person referring is sitting right next to them.

When I first heard about dinner workshops, my first thought was that #1.) it was going to be too much work and #2.) you would have to drag your patients to come. But after getting Chris Burfield’s “The Dinner Workshop” DVD course, both of these concerns were put to rest because he included the steps and tools to make it easy.

Here’s the basic layout of how to set up a dinner workshop…

-Find a local restaurant that can seat 15-30 people in a separate room and make sure they can make a special menu for your workshop.

-Schedule the room for 1.5-2 hours on a Tuesday night.

-Invite your patients by asking them, putting up flyers, and running ads.

-Have your staff show up early and help set up.

-Give your educational talk, closing with an emotional story and a special one-time offer.

I recommend doing these at least once a month (twice if your practice is larger.) Many doctors are getting 10-20 new patients each month just from these dinner workshops alone.

For a step-by-step instruction on how to do this — plus the flyers, forms, scripts, and a DVD showing you how to promote it — pick up Chris Burfield’s “The Dinner Workshop” DVD kit.

Check out the Chiropractic Dinner Workshop by clicking here…

For a package containing 3 DVD’s (including one you can ‘plug and play’ in your waiting room with slides promoting the workshop) and a CD with all the advertising material, I think you’ll agree this is a great bargain.

After consulting and speaking with hundreds of chiropractors about marketing, by far the biggest “lost” marketing opportunities are on the internet. In fact, I strongly encourage new coaching clients to work hard on making their marketing on the internet more successful.

There are three very big reasons you should be using the internet to market your practice…

Reason #1. Everyone is using it. Why wouldn’t you want to spend time and money for chiropractic advertising at the place everyone is going?

Reason #2. It’s relatively inexpensive compared to offline marketing. (With today’s economy, who doesn’t want this?)

Reason #3. It can be 95% automated. Which means you do the work once (or pay someone else to) and with only slight tweaks it runs itself.

But there’s one big misconception chiropractors have about marketing their practice on the internet. Many believe that chiropractic internet marketing equals having a pretty, static website. (No worries, I thought this same thing just a few years ago.) You know the pitch all those website companies make..”Hey Doc, we can do a website for you and it will bring you tons of new patients.”

Putting up a static website and expecting new patients just doesn’t work anymore. Let’s look at a similar comparison offline. Would you put up a sign on the front of your office, not do any other marketing, and expect a continual rush of new patients for the next 10 years?

So how do you really use the internet to bring in more quality new patients. Here are my top 3 proven ways to do it…

#1. Improve your organic search ranking. Getting a higher ranking of your website in Google and Yahoo is critical to bringing in more new patients from the internet. When someone types in “Chiropractor” + your town’s name, you want to be at or near the top of the listings. The nice part about organic search results is that they are free, which means you don’t have to pay every time someone clicks on the listing and goes to your site. The bad part about organic search rankings is that they are difficult to improve with a “Traditional” type website.

But there is a new type of website that search engines love (especially Google). This is called a “wordpress site” and can be downloaded for free at http://www.wordpress.org. It’s a software that once installed, makes your site nice and orderly for Google to index all the pages in their system. (Many people use this software to create a blog, but it also allows you to create a more traditional looking website.) I’ve seen clients put these sites up and rank #1 in their competitive areas within 2 weeks. Consider most of these doctors have had an old website up for years and never reached the top 10 on Google with it.

#2. Pay per click marketing. If you go to google.com or yahoo.com and search for a term, you’ll notice ads at the top and right side. These are called pay-per-click ads (PPC for short). You write an ad, bid on it’s location, and if someone clicks on it you pay a small fee. If no one clicks on it and goes to your webpage, you don’t pay. (Wouldn’t it be nice if newspapers and yellow pages were like this — you only pay if new patients show up at your door

Google’s PPC is called Adwords, and it’s vastly superior to yahoo or MSN.com’s PPC systems. A very nice component of Adwords is the wide range of testing and tracking you can do with your ads. For example, I’ve run tests in the spinal decompression market where one single character in the headline of the ad can have 4 times the results than if that character wasn’t there.

#3. Email marketing. Almost no one is using email in chiropractic today. This makes you really ‘stand out from the crowd’ if you can put email messages to work for your practice. The first place to use email messages is to your new patient prospects that have found you on the internet. In exchange for a free gift (an ebook, enewsletter, report, etc) the prospect leaves their name and email. You can then send out a series of messages building rapport and giving them an offer to come in as a new patient. (How much does it cost to send out all these emails? Nothing really. Maybe $20 per month if you use a service like http://www.easyemailsystem.com)

The second place you should use email marketing in your practice is with your current patients. Send out an email reminders when you’re having your patient appreciation day. Send out emails when your doing a special promotion. You can even send out a newsletter by email to your patients educating them on different health topics each month.

Are you using these 3 internet marketing strategies in practice? If not, what are you waiting on. The internet is the new yellow pages, encyclopedia, and library rolled into one. Don’t be the last chiropractor in your town to be using these strategies to get more new patients.

Have you ever been told you shouldn’t have to “go out” and get new patients? You just needed to “plug the holes in your leaky bucket” or get more referrals?

This is a lie peddled by some chiropractic consultants, coaches and gurus in our profession. And its very frustrating to think of how I struggled in years past, and others out there are struggling, as a result of this lie.

Why We Fall For It

Well, it’s no secret that chiropractors lack good business and marketing training in school. We all want to build that low stress, high income, self-sustaining-referral-only practice.

Plus, many of us have tried (and been burned) by bad marketing in the past. So the belief that you don’t need to market for new patients outside your practice sounds great.

Also, “who wants to spend money on marketing when you can get referrals for free?”

The Reality of A Chiropractic Practice

I’ll agree, not having to spend time and money marketing to new patients sounds like a good idea. But this type of thinking ignores 2 very important things…

#1. Not every patient you have is going to refer. Not even 50% of them will refer. If 20% of your patients refer that’s exceptionally well.
(That’s one patient out of every 5 referring someone in.)

#2. Most patients will not stay with you for life. (Even if a coach convinces you that his system will have them stay for years, and all his doctors have a PVA (patient visit average) of 998 visits.) That’s just human nature. Do most people stay at the same job all their life? Drive the same car? Live in the same house? Sure, some do. But my point is most do not.

So if only 10-15% of our patients are going to refer, and the majority of your patients won’t stay with you forever…how are you going to grow your practice?

The Truth About New Patient Marketing

Here’s the truth about growing your practice that most chiropractic coaches and consults will never tell you…

Attracting new patients is the most important element of a successful practice. It’s ‘numero uno’! Nothing else compares to it — not procedures, not office flow, not report of findings, not retention, not education.

If it’s so important, why do chiropractic coaches not provide easy-to-implement tools to help you bring in more new patients?

Because most chiropractic consultants are still two decades behind in their marketing strategies!

What you need are new marketing strategies that your prospective patients haven’t seen before and that connect to them on their level. Things like email messages, blogs, newspaper ads with emotion (and without the hype), direct mail letters with empathy, etc.

These are what I’ll be spending 2009 focusing on. What about you?

Before I go, I do want to state that referrals are important. And they are much easier to get than most chiropractors make it out to be. But you still want to be marketing as much as possible outside your practice.

Think about it for just a minute.

Do you personally know a chiropractor that never spends a dime on marketing, internally or externally, and only gets new patients from referrals? And I’m not talking about for just one month, but month after month, year after year.

I have heard quite a few doctors say this…”Most of my patients are coming from referrals. I’m going to kick back on spending money on marketing.” Then the next 3 months the referrals dry up. Why? Because most referrals come from new patients in their first 2-4 weeks.

So the more new patients you bring in through outside marketing, the more you get referrals internally. Now that is reality and it can be accomplished in your practice.

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This is blog post #4 in a five part series entitled “5 Lies Chiropractic Coaches Tell“. You can read the first 3 parts here, here and here.  Here’s what some readers have said about this series so far…

It’s great to know that I was not the only one who thought some of the coaching stuff wasn’t on target for how I wanted to practice. Excellent article. Thanks — Steve

Excellent. Fell for them all. I don’t mind so much, I needed very basic biz training. It served it’s purpose.
Love what you are doing here…. — Jeff

It took me the biggest part of 29 years and going through at least 10 management firms to affirm everything Dr. Beck is saying is TRUE. Listen up people! This guy’s been around the block and knows what’s around the next corner. Everything he’s saying is 100% on target.– Jack

Having seen all of the different groups over the past thirty years you are right on. Growth in practice depends more on effective marketing in my opinion than most any thing else.–Rick
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Are all chiropractic practices and doctors exactly the same?

Obviously the answer is no, but you wouldn’t know it by asking many of the chiropractic consulting groups. This is Lie #2 in my “5 Lies Chiropractic Coaches Tell” series.

Most chiropractic coaches think every problem in practice has the same answer, and it usually involves studying their procedures more thoroughly. In other words, there’s no personalization, no one-on-one tailored coaching.

You see, these coaching groups want client #1 in Dallas, TX to be no different their their client #2 in San Diego, CA. It doesn’t matter if client #1 is insurance and client #2 is all cash. If #1 has decompression and #2 is “adjustment only”. The coach wants them to have the same hours, same layout, same procedures, etc.

Let me tell you how they tried to convince me of this lie…

Years ago, with only $3000 a month in collections and an overhead of $15,000, my practice was in big trouble as in, get evicted, close the doors, and call the bankruptcy attorney. Things had gotten so slow that at one point my practice was averaging only 1-3 new patients a month.

I even hired two different practice consultants during this time. I studied their manuals, listened to the videos did everything they taught. I went to as many seminars as I could afford, memorized all the scripts to a “t”, and tried to get new patients just like the consultants taught.

Every couple of weeks I would have a phone call with my “assistant coach.” He would tell me how the head coach built his practice — doing outside events (which in most cases just means he did spinal screenings), running a newspaper ad from 1968, and “persuading” his patients to refer.

I would then put their one-size-fits-all plan into action.During one of my worst months, I spent every spare minute I had doing 8 screenings and 2 outside talks. Sure, I got a handful of patients to sign up at the screenings and talks, but most of them didn’t show up for their exam or stay around long.

Two weeks later, I’m back on the phone with the coach, and here we go again…

“Dr. Beck, you must be doing something wrong. Our system works, it’s the doctors that don’t work the system. Did you do…” Then he would ask me a list of questions about unimportant procedures that had nothing to do with getting new patients. Silly questions like “Are you saying your cheers and chants in the morning? Is your CA holding her mouth right when she answers the phone?”

Mr. Coach, are you kidding me? Your system not only sucks, but it hasn’t worked well since 1982 when the head guru built his practice. You’re fired!

Here’s the truth…

EVERY PRACTICE IS DIFFERENT! EVERY CHIROPRACTOR IS DIFFERENT!

A good coach or consultant should recognize this truth and personalize his coaching to reflect it. If a question comes up about a coaching recommendation or procedure, the consultant should be available to answer it with a specific answer.

How many times have you asked a chiropractic coach a specific question, only to get a vague, generalized answer. Can you imagine a pro golfer asking his coach a specific question, then the coach going off on a long tangent about the metaphysical aspects of Tiger Woods’ swing? That coach would be fired very quickly.

Coaching is a lot more than “Here’s the manual, here are the cd’s, come to a seminar every month, don’t ask questions about the system, just implement it!”

Coaching is guiding the chiropractor, giving him tools to make things easier, and helping him personalize those tools to his practice.

What kind of coach do you want? One that has a “one-size-fits-all” approach, or one that works with you to personalize and customize proven tools to your practice?

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Some say the recession of 2009 will be around for a long time. Others think it’s going to turn around soon. Regardless of what the future holds, one prediction can be made…

“Those Chiropractors Who Excel At Marketing
Will Be Least Affected By The Economy (And Will Most Likely Prosper)”

Today I’m going to cover seven new patient marketing methods you should be using in 2009. While there are plenty of free ways to market your practice, these 7 deal with paid new patient marketing.

1. Blogs. Blogs are the new websites. They are interactive, change regularly, and are absolutely loved by Google. This means that you can start a chiropractic blog and be at the top of searches on Google. Dr. Walker in Florida started his blog after studying the blogging lesson in my ChiroMarketing Academy program, and jumped straight to #1 for Google searches on the term “chiropractor” in his area. Just after a few weeks, his new blog even beat his long standing traditional website that was only ranked #4. (There are at least 10 other clinics in his area trying for that #1 spot.)

2. Chiropractic Newspaper Ads. A properly written and laid out newspaper ad can bring in tons of new patients. But most chiropractors do this wrong. They either run a “pretty” and boring brand image ad or they run an outdated and overused ad that came with a kit over 10 years ago. Today’s consumers are much tougher to connect with, and what worked 10 years ago isn’t going to cut it today. Your ads have to connect with the reader emotionally and empathetically. They have to believe you really do care. (This is why I developed The Ultimate Chiropractic Ads.) Newspapers are around to stay, and if you’re not using them you’re missing out on many quality new patients.

3. Email Marketing. Email technology has come a long way. You can now load up a pre-written series of emails and have them go out over time to a prospective or current patient. Because this is all automated, you can set it and basically forget it. The key is writing good emails that actually convince patients to pick up the phone and call. I teach two lessons on this in ChiroMarketing Academy and give two recommendations. To do it yourself, I recommend Aweber’s email system. To have it done for you, I recommend the dashboard system.

4. Referral marketing. Unlike many chiropractic consultants, my systems for getting more referrals has nothing to do with pushing patients to refer, forcing their family to get checked, or any similar procedure. Everyone talks about referrals, but few people actually give you tools or systems that you can use to bring in more. One very simple referral system is mailing a well-written (not pushy!) “stick letter” to new patients. We tracked the stick letter referrals in 2007 and it brought in over $100,000 to my practice that year. You can pick it up as a free bonus to the Ultimate Chiropractic Ads here.

5. Google Adwords. Adwords is Google’s very sophisticated marketing machine. When you search for a keyword on Google, you see ads at the top and down the right side — these are Adwords ads. You bid a certain price to be up near the top, and each time a person clicks the ad and goes to your website you get charged. There is huge, huge potential with Adwords for your practice. Google has almost 80% of the U.S. search market. This means your potential patients are likely using Google every day to learn more about healthcare solutions you offer. But be forewarned — I see a lot of chiropractors screw up on Adwords, wasting a ton of money (and these yellow page services offering to do it for you aren’t much better.) Adwords is easy to set up, but can be difficult to get right. Two of the 24 lessons in ChiroMarketing Academy are focused on Adwords…one basic lesson and one advanced one.

6. Yellow Page Book. Every consultant I’ve ever had said stay out of the yellow pages (not surprising considering the other bad advice they gave me!) But the chiropractor down the street had a full page double spread colored ad in there. Were they just stupid or did they have a reason to be doing this for 10 years? Could it be the consultants just didn’t have a clue what a good ad looked like, so their best advice was to stay away from the yellow pages? People who want a solution today are going to pick up a phone book and find someone to go see immediately. This is especially true for people over 40 — they aren’t going to turn on their computer and search through all the different websites. Once you have the right ad to run, it’s a very smart media to be using. If you know how to do it correctly, you can get a very good response.

7. Telemarketing. Using telemarketing services with a reputable company is such an easy way to get new patients. Some doctors have this misconception that telemarketing is some kind of sleazy way of bringing in new patients. It’s nothing of the sort. One client of mine is getting 10-15 new patients a week from telemarketing, and converting a very large percentage of them to care. Sure the conversions are probably going to be lower than new patients from the strategies I mentioned above, but it’s really return on investment that you should look at. I ran telemarketing campaigns for almost 6 years straight and always made money on them. If you’re interested in the company I worked with that checks the do-not-call lists, makes sure the patients can speak English, and even calls businesses, then leave a comment below.

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While everyone has heard that they should implement systems in their practice, actually doing it is another story. I know it was for me. But I also realized the immense power systems had, mostly because it would put things on autopilot for me.

Here’s just a few systems you can have to make your practice more profitable, more successful, and much less stressful.

• New Patient Marketing
• Employee Hiring And Training
• New Patient Conversion
• Reactivations
• Referrals
• Internal Marketing
• Office Flow
• Patient Financials

Also realize many of these bigger systems should be broken into small systems. For example, new patient marketing should include different channels like chiropractic internet marketing, newspaper marketing, direct mail, etc.

Who has the time to create all these systems anyway?

Finding and putting in the time to write out (or even make videos) of these systems is quite time consuming. This is why you should buy systems that are already done-for-you, so all you have to do is implement them in your practice with very little hassle. Here are a few systems (all of which I have used or created myself) put into place with very little effort…

*   Insurance Compliance System
*   Chiropractic Internet Marketing System
*   Patient Home Care Rehab System
*   Insurance Appeal Process
*   Office Software System
*   Email Newsletter And Autoresponder System

Not all the systems you would need are available (yet!) for chiropractors to purchase and quickly implement in their practices.

So you will have to bear down and create a few systems on your own.The easiest way I have found to do this is to write an outline of the main points you want to cover. Then explain each section in as few words as possible, creating an instruction manual you can have employees (yourself) refer back to on a regular basis.

In 2009 I’m going to be bringing you some very good systems you can apply to your practice. Especially done-for-you systems that help with the biggest problem in chiropractic: your marketing!

In my last post we covered the first 4 of seven internal marketing strategies you can put into your practice. In today’s post I cover the next 3, plus an extra bonus strategy. While all 7 of these chiropractic marketing strategies should eventually be implemented for maximum results, you can use any one of them and still have great results.

5. Use blogs and email to stay in touch with patients. With today’s internet technology, you can stay in touch with your patient base very easily. E-newsletters and event promotions can be sent within minutes if you have a good email system. Blogs are also a great way to stay in contact and educate your patients about why they should stay under care. While print newsletters go out once a month, blog articles and emails can be sent 3-6 times per month. You can tie blogs to an email service and update all of your patient list whenever you post a new article on your blog. Chiropractic internet marketing is only getting easier and less expensive, so get started with this one as soon as you can.

6. Make Recalls. Every 6-8 weeks, go through your patient database and make a list of those you haven’t seen in awhile. Give your front desk person an easy recall script to follow. When she’s calling someone who’s been inactive for some time, have her say that “Dr. _____ want me to give you a call and see how you were doing?” If they say they aren’t doing well, then your staff schedules them for an appointment. Many times they will say “You know, I was just about to call you and schedule an appointment.” If they have slipped off of their current care plan, your staff just needs to get them scheduled without any questions asked. Expect about a 5-10% schedule rate from these calls. I always got better results when I gave my front desk $1 Starbucks credit for each person that shows.

7. Have a VIP list. 80% of your referrals come from 20% of your patients. What are you doing for them to make them feel special and give them more opportunities to refer? Go through your patient list and pick those patients that have referred the most patients into your office. Make sure you are sending them a gift each month “for being a great patient.” Let them know you are thankful for their referrals and give them 1-2 gift certificates to refer friends and family. I always sent small gifts with a letter each month, and a big basket of goodies in the $80-$100 range for Christmas. Don’t be cheap and think it’s not worth it to send out gifts (or that you can’t afford it). When you do the list, you’ll see how valuable those 20% really are.

8. Market other events, products and services. (I know, I said 7 but I couldn’t resist giving this 8th one.) Do you sell supplements, pillows, orthotics, etc in your practice? You should be sending letters out for special events regarding these products. For example, we did a weight loss seminar to promote our supplements once. A letter went out to all the female patients in my practice. About 10% called in to reserve a seat (seating was limited to 20). I had two speakers come in (one lady had lost 140 lbs) and talk about the products. Of the 20, 15 showed and 4 ended up spending around $800 each on supplements over the next 2 months.

Do you have internal marketing systems in your practice? There are two reasons to do internal marketing: to get more new patients and to keep the ones you have.  I’m not a fan of the “force” your patients to refer kind of marketing. You know, the consultants want you to say “every member of your family must be checked in my office if you’re going to be a patient.” Unless you think your practice should be run like the military, you should implement these 7 internal marketing strategies I list below.

1. Mail a stick letter campaign. Every patient that starts care in your office should get a letter and gift from you. It’s called a “stick” letter because it helps them stick around longer. But there is another purpose to this letter – getting referrals. There’s no better time for them to refer than when they first make the decision to get care in your office. I did this for years and got tons of referrals (and never verbally asked for one!) I mentioned how to get a copy of my stick letter a few weeks ago in this chiropractic marketing post.

2. Use health certificates. You should keep some nicely printed health passes or health certificates near your adjusting area and at the front desk. Every time a patient mentions they have a friend who has _______ or asks “does chiropractic help ____?”, you or your front desk person who give them one of these referral passes. I would recommend a type of discounted exam to be printed on these with a deadline.

3. Mail a newsletter. This is the most important internal marketing you can do. It’s easy, it’s inexspensive and it works. Not only do you stay in contact with your patient base on a regular basis, but it also can be used as an opportunity for your patients to refer their friends and family. Simply have a section of the newsletter that makes an offer to for an exam (+x-rays) to family and friends.

4. Have a patient appreciation day. Pick 1 day or 1 week a year to appreciate your patients. Make the event about your current patients, but give an opportunity for friends and family to get a checkup or exam as well. These PAD’s take some work to set up, but if you get 5, 10 or 20 new patients it’s worth it. And don’t feel bad if you don’t get 87 new patients (like the guru’s claim you should). It really is about appreciating your patients you already have. If they really feel appreciated, they will refer over the coming months. It’s the law of reciprocity.

In my next post we’ll cover the next 3 internal marketing strategies. Your assignment is to pick 3 above and start implementing them into your practice ASAP. If you are already using them, how can you make it better?

Comment below and tell us your favorite internal marketing systems.