There are certain key elements that if applied to your practice can have a huge impact on your success. Whenever I speak with a coaching client, at some point we will cover the following 7 Keys to Success in detail.
1. Market to the right people.
While it’s certainly true everyone can benefit from chiropractic care, it’s also true that not everyone wants to. So it doesn’t make sense to market to every human being on the planet and you’ll simply go broke or burnout trying to do it (this is a lesson I learned the hard way, but that’s another story.) Decide who your ideal patient is, and spend your marketing time and money on them. Consider factors like where they live, where work, what type of conditions they have, PI vs insurance vs cash, etc.
2. Use the right marketing media.
Certain types of ads just don’t do well in certain types of media. Types of media include…newspaper, TV, radio, direct mail, internet, etc. Most chiropractors would agree that billboards are a waste of money. Some chiropractors are running image type ads in newspapers and never seeing a new patient from them. The key here is to make the advertising work for you. If it’s not making you money, that’s a clue you need a new ad or a new type of media. Use less expensive types of advertising first, like internet, direct mail, and newspaper because they are more forgiving on the pocketbook if you make a mistake.
3. Find the right staff.
This is probably one of the most difficult aspects of running a practice. Finding staff who doesn’t run off patients, text all day or surf the net, dresses trashy, shows up late, etc is sometimes hard. Sometimes you can do your best at refining them through the hiring process, but 6 months later you find out they just aren’t going to work out. But don’t give up, and don’t settle for sloppy work. By using specific guidelines during the hiring and training process, you can reduce you hiring “mistakes” and get some great team members. I highly recommend the book “No B.S. Ruthless Management of People and Profits“. Don’t let the name scare you off, this is really a ‘shoot-ya-straight’ type of book.
4. Have a plan.
The saying “No plan is a plan to fail” is true. If you get wrapped up in seeing patients, doing paperwork, and teaching staff you aren’t “working on” your practice, you’re “working in” your practice. Setting up a plan that you can reference is the only way to move forward consistently. And the “I’d like to see x number of patients per week” is not a plan at all. If you find it hard to work on your practice, you should hire a coach to help you do it. This is the absolute best way to develop a plan and implement changes in your practice. A coach will have past experiences and a different viewpoint to look at your practice. One word of caution…be careful what type of coach you hire. Some coaches are just “hype” peddlers and can lead your practice in the wrong direction.